Click here for MAC Issues

PC Issues:

1. The Search Function May Hang Up in Internet Explorer 7

Cause: IE7 Tab settings are set to open in a new Tab instead of a new Window. this causes the search function to freeze.
Work around - Follow the instructions to change these Tab settings on this Document (.doc)

2. Security Certificate Error
Work around - Follow the instructions on this Certificate Document (.doc)

3. Requisition Description Defaults to Line 1 Description

• The requisition description will default to the description of the first item in your shopping cart. In the prior release, the requisition description was blank and you were required to enter a description. It is recommended that you change the requisition description to something that will help you easily identify the requisition at a glance.

Shopping Cart with two line items

Requisition Description has defaulted to description of first item

Requisition Description has been updated

4. Page Cannot Be Displayed when Approver goes to Edit Requisition or View Requisition Details on Requisition Notifications Created PRIOR to the UPGRADE

• When an Approver tries to EDIT REQUISITION or VIEW REQUISITION DETAILS on a requisition that was submitted and “in process” prior to the 11.5.10 upgrade, the Approver will get a “Page Cannot Be Displayed” screen. The workaround for this is for the Approver to use the back browser button from the “Page Cannot Be Displayed” screen and “reject” the requisition with a note to the Preparer to Resubmit the Requisition. This will resolve the issue.
• Please note : this issue is only impacting requisitions that were in process prior to the upgrade and pending Approver action. There is no problem with any requisition that is being submitted after the upgrade.
  

5. Copy to Cart with an RU Exchange Supplier

The copy to cart functionality does not work on requisitions created when the supplier is an RU Exchange supplier AND the original requisition was created on the same day that the Preparer is trying to do a copy. 

• Users will see the following error message:

6. Approve/Delegate

When selecting individuals to forward documents to, the screen will default to the list of “All Employees and Users” . From here individuals can search and select the appropriate person.

•  However, if someone selects the drop down list, they will see the ability to search by “Assignee Type”; this feature is NOT applicable to Rutgers . When searching for individuals to forward or delegate documents, always use the “All Employee and Users” option.

7. Error On Page - Issue Resolved 1/7/08

When entering the charging instructions it is possible to encounter an Error Page message when using the Browser “back” button instead of the Internet Procurement “Return” button. It is always recommended that you use the buttons and options available to you from the RIAS application instead of browser functionality. Here is a step by step example of what would result in the error:

Step 1: The Requisition Information: Edit Lines: User selects the “ Split ” option to enter multiple charging instructions

Step 2: At the Requisition Information: Split Cost Allocation screen the user does not use the Return Button but instead uses the Browser Back button

Step 3: Users will see the following Error Page. If they select Logout and log back into the system, the requisition will be in the Shopping Cart to continue with the ordering process

MAC Issues

1. Resolved 1/7/08
MAC users may experience an issue with the display of the Quantity field when creating Internal Purchase Orders. The field is being displayed as only one character; however you can enter more than a single digit and it will appear correctly when you Add to Cart. Preparers also have the ability to change the quantity directly in the shopping cart.

The tool bar is available on the Mac using the Opera browser but missing on Safari browser.

2. MAC Issue with Internet Procurement Inquiry Screens  

The Tool Bar is missing when using the Inquiry Screens that are available from Internet Procurement. The inquiries work fine but you will need to use the Back Browser button as a workaround to return “home”. The Inquiry Screens that are currently missing the tool bar are:

• View Pos, Receipts, Invoices and Payment Information
• Req Number – PO Number Lookup Status by Req#
• Req Number – PO Number Lookup by PO#
• Check Request Lookup by Req#
• Check Request Lookup by PO#
• Suppliers and Address Information
• University Locations
• Organization, Fund Source Cross Validation Rules
• Requisition Hierarchy by Approver or Organization
• View Purchase Order Revisions
• Current User Accounts
• Requisition Distribution Summary
• Requisition Distribution Detail
• Purchase Order Distribution Summary
• Purchase Order Distribution Detail
• Receipt Lookup by PO# Release#

3. Online Help

The “search” capability within the Online Help is not working.